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Residential Local and Long Distance Moving Services

847-470-9900

Moving FAQs

Why should I hire a professional mover?

Hiring a professional mover delivers exceptional value on a day that can be otherwise very stressful. Moving can be both emotionally and physically draining, and handling delicate or bulky items with care requires specific moving skills. We highly recommend turning to professional movers for this, as you would for many of your households needs such as plumbing and electricity.

With years of experience from residential to commercial moving, our teams of highly trained movers can tackle moves of any size or complexity. We treat every move with the personal care that you would expect from friends and family. However, unlike friends and family, we guarantee satisfaction. Click here to request a free moving estimate or contact one of our sales professionals at 847-470-9900.

How much lead time do I need in scheduling my move?

  • As much notice as possible… 4 – 6 weeks is not too soon in scheduling a move date. We are always as accommodating as the schedule permits.
  • We can handle “last minute” and “same day moves”, but again, as long as our schedule permits. The rule of thumb: the more notice – the better. The summer months (April – September) are the busiest moving months of the year.

Can you pack and move me all on the same day?

Yes, we can; however, the amount of packing and the size of the job determine the best plan. It is sometimes recommended to pack one day and move on a separate day. Long-distance moves are primarily loaded on one day and delivery is based on a “delivery spread”.

What if I need Storage

No problem! Top Class Moving and Storage, Inc. offers the most modern, up-to-date, economical storage available. Our storage facility is safe and clean, well-maintained, and secured.

Do I need to unpack my dresser drawers when I move?

It depends on the type of furniture you own. If you have solid wood furniture (such as pieces where the drawers have dove-tail joints) then you generally do not need to unpack your dresser drawers.

However, if you have furniture manufactured from particle board and/or engineered wood furniture (commonly known as Press Board or MDF) is designed to be shipped nu-assembled; it is not built to withstand the normal stresses of a move as an assembled unit. Furniture constructed of this material must be completely emptied and made as light as is possible in order to be safely moved.

In addition, if your furniture meets the test to be moved with the drawers full then the rule of thumb for packing items in the drawers is this…

  • Pack only soft goods into the drawers, items such as clothes, linens or bedding
  • Remove all breakable items
  • Remove all valuable items

How accurate will the moving estimate be?

With over 10 years of moving experience, our sales team prides themselves on providing the most accurate moving estimates in the industry. Our proprietary sales system ensures that we work closely with every customer to fully understand his/her moving needs and to provide a moving estimate that reflects those needs. Be sure to offer as much information as possible at the time of the estimate – this includes reviewing the inventory for accuracy. Neglecting to mention additional items, or difficult areas of access, at the time of the moving estimate almost always results in unexpected costs for the customer.

Are you local moving company

Yes, we are a local moving company based in Chicago, IL run by local people.

Why does Top Class Moving require a deposit?

When we schedule your move, we will turn away business so that we can keep our commitment to you.

Pricing & Paperwork Questions

What is a “Binding Moving Estimate”?

A binding moving estimate is a contract that specifies, in advance, the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at either origin or destination, the total cost may increase.

What is a “Non-Binding Estimate”?

A Non-Binding Estimate is what Cord believes the total cost will be for the move. The estimate will indicate that your final charges will be based upon actual weight of your shipment, the services provided and the tariff provisions in effect.

How should I pay, and what are the payment methods?

Tariff provisions require that all charges be paid before your shipment is unloaded at the destination. Payments can be made using cash, certified check or Post Office money order. Other payment options, such as a credit card, can be arranged with your professional moving service provider. Discuss these options with your relocation consultant and/or the customer service representative. In the event your employer is paying for the move, the employer may per-arrange to be billed through an invoice. No matter what payment option you choose, to avoid problems on delivery day, be sure to have it established prior to packing and loading.

What is an Order for Service?

All movers are required to prepare an Order for Service before transporting your shipment. This document provides you with written confirmation of the moving services you requested, the agreed-upon pickup and delivery dates of your shipment, the amount of valuation you requested, and a telephone number where you can be reached during the move. The Order for Service also shows the charges you will be assessed for your move. If you are moving under a non-binding estimate, the Order for Service will indicate the amount of the estimated non-binding charges, the method of payment for the charges, and the maximum amount you are required to pay at the time of delivery to obtain possession of your shipment. In the event the actual charges exceed the non-binding moving estimate, you will have 30 days following delivery to pay the balance of the charges due. If you are moving under a binding moving estimate, the Order for Service will show the charges you will be required to pay at delivery, based on the binding estimate and the terms of payment. Both you and your mover must sign the Order for Service.

What is a Bill of Lading?

Every mover is required to prepare a bill of lading for every shipment transported. The bill of lading is the receipt for your goods and the contract with your mover for their transportation services. It specifies the terms and conditions for payment of the total charges, the maximum amount required to be paid at the time of delivery if you are moving under a non-binding estimate, the valuation of your shipment, and the amount the mover will be liable for in the event of loss or damage. The driver who loads your shipment must give you a copy of the bill of lading. It is your responsibility to read and understand the information on the document before you sign it.

What is an inventory?

The driver will usually inventory your shipment as it is loaded (but this is not required by law). When completed, the inventory provides a detailed, descriptive listing of your household goods and the condition of each item when received by the mover. Be sure that everything listed on the inventory is correct. This is not always the easiest task, as you will find things written on the inventory like PBO, which means “packed by owner”. The contents of this carton can’t and won’t be listed because the driver is not able to see inside each and every box. You will also find CP on a line item in the inventory. CP means “carrier packed”. In the middle column of the inventory form, inventory codes are used to make note of any irregularities or existing damage to particular pieces. The code legend is listed on the top of the inventory sheet.

If damage occurs on a particular piece during the loading process, get the inventory tag number on that item and make a note in the far-right hand column on the line that corresponds with that piece. This document will be used if the claims process is initiated, so it is important to have any damage clearly noted.

Be certain to point out any damaged items to the driver. People often grow accustomed to looking at a piece of furniture in a certain place and in a certain light. Once this piece is placed in a new setting, damage that may have been there for a long time may be more noticeable. If you are unsure whether the damage is a result of the move, ask your driver to explain the condition of the piece as noted on the inventory during the loading process. This is the quickest way to clear up whether it is new or existing damage.

Items that we can't move

Can I move my frozen foods?

Frozen foods can be moved, but only under specific, limited conditions. Be sure to discuss this with your Top Class Moving Sales Rap. In most instances, we suggest that shipping arrangements be made through local frozen food locker plants, especially for a long-distance move. It is even easier just to use up the foods prior to the move or donate them to someone.

Can I move jewelry and other valuables?

Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify your Top Class Movers of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport. In the moving industry, items worth more than $100 per pound are considered to be articles of “extraordinary” value. To be assured that a claim involving these articles is not limited to minimal liability, complete and sign the High-Value Inventory form and sign the “Extraordinary (Unusual) Value Article Declaration” box on the Bill of Lading. If no articles of extraordinary value are included in your shipment, simply write “none” on the High-Value Inventory form and sign it.

Can I move my house plants?

Top Class Moving cannot accept responsibility for safely moving your plants, because they may suffer from a lack of water and light as well as probable temperature changes while in the van. You may prefer to transport your house plants in the family car or ship them by plane. Some states prohibit the entry of all plants, while other states will admit plants under certain conditions; still others have no plant regulations. Be sure to check the regulations of the state to which you’re moving.

Can I move my pet?

Pets cannot be carried on the moving truck. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn’t convenient, your Top Class Moving agent will be glad to suggest alternate ways to ship your pets safely.

Moving Frequently Asked Questions - moving faqs

Moving FAQs

 
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